Terms of Use

1. These terms

1.1 These terms are an agreement between you and W3Arena. By creating an account, using the Platform or buying anything through the Shop, you accept them.

1.2 If you do not accept them, do not use the Platform.

1.3 A shorter summary of the purchase rules is shown inside the client before you buy. Where the summary and these terms differ, these terms apply.

1.4 Short answers to the questions these terms are usually read for are in common questions at the end of this page, each pointing at the clause that governs it.

2. Definitions

2.1 Platform means the W3Arena client, the hosting servers, the ladders, profiles, forum, chat and voice services, and the website at w3arena.pro.

2.2 Shop means the store inside the client through which Products are bought.

2.3 Shards means Arena Shards, the Platform's internal unit of account, described in clause 6.

2.4 Product means anything the Shop sells, including global ranks, memberships, channel ranks, private rooms and one-time account changes.

2.5 Activation means the point at which you start a Product from your Inventory and its term begins to run. A Product that has been bought but not started is unactivated.

2.6 we, us and W3Arena mean the people who operate the Platform, as described in clause 14.

3. Eligibility and accounts

3.1 You must be at least 13 years old to hold a W3Arena account.

3.2 You must be at least 18 years old, or the age of majority where you live if that is higher, to buy Shards or any Product. Clause 9.5 applies if a purchase is made in breach of this.

3.3 One person may hold one account. You are responsible for everything done on your account, including by anyone you give access to.

3.4 Accounts, Products and Shards are attached to an account. They cannot be sold, transferred, gifted or shared between accounts.

4. Acceptable use

4.1 You must not use cheats, map hacks, automation, or any modification that gives an advantage in a hosted game.

4.2 You must not deliberately abandon or sabotage games, or act to make games unplayable for other people.

4.3 You must not harass, threaten or impersonate other players or staff, and must not use a name, title or profile that does either.

4.4 You must not evade a suspension by creating another account, and must not assist somebody else in doing so.

4.5 You must not attack, overload, reverse engineer or attempt to gain unauthorised access to the Platform or any part of it.

4.6 You must not sell, buy or advertise the sale of accounts, Shards or Products.

4.7 Breach of this clause is grounds for suspension or termination under clause 10.

5. The Platform

5.1 W3Arena is a platform for Warcraft III custom games on patch 1.26. It hosts games, records results and provides the surrounding services. It does not make Warcraft III or the maps played on it, and it is not operated by or on behalf of any game publisher or map author.

5.2 You need your own legal copy of Warcraft III: The Frozen Throne. W3Arena does not supply the game.

5.3 We aim to keep the Platform running and to keep a Product working for the term you bought, but we do not guarantee uninterrupted service. Clause 12 applies.

5.4 Products, prices, features and channels may be added, changed or withdrawn. Withdrawing a Product from sale does not remove it from accounts that already hold it.

6. Arena Shards

6.1 Shards are an internal unit of account used to buy Products. They are not money, not a payment instrument, and not a store of value.

6.2 Shards have no cash value. They cannot be exchanged, converted or withdrawn back into money, and cannot be transferred between accounts.

6.3 Buying Shards buys access to Platform features. It is not a deposit, an investment or a credit balance held on your behalf.

6.4 Shards do not expire. Shards you have paid for remain on your account for as long as the account exists, whether or not you play. Clause 10.4 applies if the account is terminated.

7. Purchases and delivery

7.1 Shard packs are priced in US dollars. Products are priced in Shards. We set those prices and may change them; a change never alters a purchase already made or shortens a term already running.

7.2 Payment is taken by our payment provider at the moment you confirm. W3Arena does not see or store your card details.

7.3 Most Products are delivered immediately. Shards arrive on your balance once the payment settles, and a purchased Product appears in your Inventory at once.

7.4 Some Products are set up by hand, currently private rooms and channel ranks, because a person has to create the channel or place the rank. These are marked as such before purchase and their status is shown in your Inventory until they are complete.

7.5 A Product waits in your Inventory until you activate it. Its term begins at Activation, not at purchase.

7.6 Where a Product allows you to write your own title or choose your own name, that text is moderated. It may be refused or changed if it impersonates somebody, is used to harass, is unreadable against the chat background, or breaches clause 4. A refusal does not entitle you to a refund of the Product, and you may choose different text.

8. Records and receipts

8.1 Every purchase is issued an order reference and a receipt, available in your Inventory. The receipt records the buyer, the date, the Product, its duration, the Shards spent, your balance afterwards, the date it was activated, and what changed on the account as a result.

8.2 Your Wallet keeps a complete movement history: every credit and every purchase, each with the resulting balance and a reference to the order it belongs to.

8.3 These records are the account of what you bought and what you received, and either of us may rely on them.

8.4 Receipts under 8.1 are records of what your Shards bought. They are separate from any payment receipt issued by our payment provider for the money itself.

9. Refunds and chargebacks

9.1 You will not be left paying for nothing. If you were charged and received nothing, or charged twice for the same purchase, write to payments@w3arena.pro and it will be put right, either by delivering what you paid for or by refunding it. Clause 8 makes this provable rather than arguable.

9.2 An unactivated Product can be refunded. If a Product is still waiting in your Inventory and its term has not begun, you may ask for a refund within 14 days of purchase and the Shards will be returned.

9.3 Once a Product has been activated, or a one-time change has been used, it cannot be returned. It has been delivered and consumed on the account.

9.4 Contact us before your bank. If you want a refund, ask us. Opening a chargeback instead of contacting support is grounds for suspension under clause 10.2, and any Products or Shards the disputed payment delivered are removed.

9.5 If a purchase is made in breach of clause 3.2, tell us and it will be refunded and the Products removed.

9.6 If a payment fails or is reversed for any reason, what it delivered is removed and further purchasing is disabled until the balance is settled.

10. Suspension and termination

10.1 We may suspend or terminate an account for breach of clause 4, or where we reasonably believe the account is being used to harm other players or the Platform.

10.2 We may suspend an account that initiates a chargeback without contacting us first, as described in clause 9.4.

10.3 A suspended or terminated account loses access to everything held on it, including running memberships, ranks and unspent Shards. No refund is due for time or Shards lost this way. This is stated here and inside the client before you buy, and buying is acceptance of it.

10.4 You may stop using the Platform at any time. Clause 10.3 describes what happens to anything held on a closed account.

10.5 If you think a suspension was wrong, say so. Raise it on the forum or write to support@w3arena.pro within 30 days. Suspensions are monitored, your appeal will be looked at, and you will be told the outcome and the reason for it. If the action was wrong, the account and everything on it are restored.

11. Intellectual property

11.1 The W3Arena client, the Platform software, the W3Arena name and marks, and the interfaces and content we produce belong to us. You are given a personal, revocable, non-transferable right to use the client for playing on the Platform, and nothing more.

11.2 Warcraft III and the maps played on the Platform belong to their own authors and rights holders. Nothing in these terms grants you any right in them, and nothing we do claims any.

11.3 Content you post, including forum posts, profile text and titles, remains yours. You grant us the right to display and store it as part of running the Platform.

12. Disclaimers and liability

12.1 The Platform is provided as it is and as available. We do not warrant that it will be uninterrupted, free of faults, or that any particular feature will remain available.

12.2 We are not liable for loss of rating, statistics, match results, in-game outcomes, or the conduct of other players.

12.3 Where liability cannot be excluded, it is limited to the total amount you actually paid to W3Arena in the twelve months before the event giving rise to it.

12.4 Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud, and nothing removes a right you hold under the consumer law of the country you live in where that law says it cannot be removed.

13. Changes to these terms

13.1 We may change these terms as the Platform changes. The version and date at the top of this page say which version is in effect.

13.2 A change never applies retroactively to a purchase already made or a term already running.

13.3 If any part of these terms is found unenforceable, the rest continues to apply.

14. Independence and contact

14.1 W3Arena is an independent platform. It is not operated by or on behalf of any other platform or publisher, and w3arena.pro is the only website it operates. Any other site using the name W3Arena is unrelated to it.

14.2 For anything about a purchase, a charge or a refund, write to payments@w3arena.pro.

14.3 For anything about an account, a suspension or these terms, write to support@w3arena.pro. The Discord is faster for most things; email reaches us as a written record and we answer it.

Community Discord payments@w3arena.pro support@w3arena.pro